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Betting Rules
1. About these betting rules
These rules apply to bets placed through the Win Spirit Casino website or any other approved service made available under the Win Spirit Casino brand. They are intended to give players a clear overview of how bets are generally accepted, recorded and settled. A specific market, game or promotion may have additional rules. If a specific rule is displayed with a market or product, that rule should be read carefully before placing a bet.
By opening an account or placing a bet, you confirm that you have read and understood the relevant rules and agree to follow them. You are responsible for checking the information shown on the betting slip, including the selection, stake, odds where applicable and potential return, before confirming the bet. If you do not understand a rule, do not place the bet until you have reviewed the available information.
Win Spirit Casino may update these rules from time to time to reflect changes to products, technology, applicable requirements or operating procedures. The current version published on the website applies to new bets from the time it is made available, unless a different approach is required by the applicable terms or law. Rules that applied when an earlier bet was accepted will generally continue to guide the settlement of that bet.
- You must be legally permitted to use the relevant service in your location.
- You must provide accurate account information and keep it up to date.
- You must use your own account and payment method, unless the applicable terms expressly allow otherwise.
- You must not place bets for another person or allow another person to use your account.
- You must comply with all applicable laws, account requirements and product rules.
2. Accounts and placing bets
Account eligibility
An account may be subject to age, identity, location and other eligibility checks. Information requested during registration or verification must be complete, truthful and current. An account may be restricted, suspended or closed where information cannot be verified, where account security is a concern, or where use of the service may breach applicable requirements.
You are responsible for protecting your login details and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share your password, one-time codes or other security information. If you believe that someone else has accessed your account, stop using the account and follow the security instructions provided on the website.
Before confirming a bet
A bet is normally submitted by selecting a market or outcome, entering a stake and confirming the betting slip. A bet is not considered accepted merely because a selection has been added to a slip. Acceptance normally occurs only after the bet has been processed and a confirmation is shown in your account or betting history. You should check your account history after placing a bet.
- Check that you have selected the intended event, game, market and outcome.
- Check the stake, odds or price, potential return and any other displayed conditions.
- Review whether the bet is single, combined or another available bet type.
- Confirm that the bet has been submitted and accepted before leaving the page.
- Keep the confirmation or account record for your own reference.
Once a bet has been accepted, it may not be changed or cancelled unless the applicable product rules specifically provide for this. A request to cancel a bet does not automatically cancel it. Technical delays, connection problems or a failure to receive a notification do not by themselves determine whether a bet was accepted. The account record and relevant transaction information are used when reviewing the status of a bet.
Stake and balance requirements
You should only place a bet using funds that are available for betting in your account. A bet may be declined if the stake cannot be processed, the account is restricted, the market is closed or a technical or security check is required. Any minimum or maximum stake shown for a product applies to that product. Other limits may also apply under the account terms or applicable requirements.
3. Markets, events and settlement
Market information
Market names, selections, prices and other information are provided to help you make an informed choice. Information may change before a bet is accepted. A displayed price is not necessarily an offer to accept a bet at that price. The price or terms confirmed at acceptance, together with the relevant market rules, are used when settling a bet.
You should make sure that you understand the meaning of a selection before placing a bet. For example, a market may refer to the result at the end of a particular period, the final result after a defined stage, or another outcome described in its rules. If a market description is unclear, review the displayed information before confirming the bet.
Event changes and abandoned markets
Events can be delayed, postponed, abandoned, relocated or changed after bets have been accepted. The result may also be affected by changes to participants, officials, playing conditions or event format. The applicable market rules explain how these situations are handled. Depending on those rules, a bet may remain active, be settled using an official result, or be declared void.
Where an event does not take place or a market cannot be fairly settled, the relevant bet may be voided in accordance with the applicable rules. A void bet is treated as though it was not a winning or losing bet for settlement purposes, subject to any specific rule for a multiple or combined bet. If one part of a combined bet is void, the remaining parts may be treated under the rules for that bet type.
Results and settlement
Bets are settled using the official result or other settlement source specified in the relevant product rules. An initial result may later be corrected or changed by the appropriate sporting body, event organiser, data provider or other recognised source. If a result is corrected, the related settlement may also be reviewed and adjusted where permitted by the applicable rules.
Settlement may depend on the exact wording of the market, including whether the market relates to normal time, extra time, a particular round, a specified period or a particular method of result. Statistics, live information and displayed scores may be delayed or incomplete. You remain responsible for checking the market rules rather than relying only on a live display.
- A winning bet is settled according to the accepted terms and applicable market rules.
- A losing bet does not create a return, unless the product rules state otherwise.
- A void bet is settled in accordance with the rules for that product and bet type.
- Any displayed return is subject to the accepted stake, price and applicable terms.
- Settlement records may be corrected where an obvious error or later official change is identified.
4. Errors, disputes and responsible betting
Obvious errors and technical issues
An obvious error may include an incorrect price, duplicated market, incorrect event information, technical display problem or another mistake that should reasonably have been apparent. Where an obvious error affects an accepted bet, the bet may be reviewed and handled under the applicable terms and product rules. This can include correcting the settlement, voiding the affected bet or taking another permitted action.
Win Spirit Casino is not responsible for a bet that was not successfully submitted or accepted because of a device problem, network interruption, software issue or other circumstance outside the service. You should not repeatedly submit the same bet if the status is unclear. Instead, check your betting history and account balance to see whether the transaction has been recorded.
Questions and disputes
If you believe a bet has been recorded or settled incorrectly, review the market rules and your account history first. Any dispute should be raised through the support method made available on the website and should include enough information to identify the account, event, market and bet. Reviews are carried out using account records, transaction information, the applicable rules and relevant event or settlement data.
A dispute does not change the original status of a bet while it is being reviewed. Do not provide your password or other confidential security information when making an enquiry. The outcome of a review may depend on the wording of the market, the time the bet was accepted, the official result and any evidence available.
Responsible betting
Betting should be an occasional form of entertainment, not a way to earn income or recover losses. Set a budget before you start and do not bet with money needed for everyday expenses. Take regular breaks, keep track of your activity and avoid betting when you are upset, under the influence of alcohol or feeling pressure to win.
- Decide how much time and money you can afford to spend before betting.
- Never chase losses by increasing stakes or placing additional bets.
- Do not borrow money or use credit to continue betting.
- Use the responsible gambling tools and account controls made available on the website.
- Ask for help if betting is affecting your finances, relationships, work or wellbeing.
- If you are concerned about your betting, stop and seek independent support from an appropriate Australian service.
These Betting Rules are general information and do not replace the full Terms and Conditions or the rules displayed for a particular product. Before placing a bet, read the information shown on the relevant betting page and make sure you are comfortable with the applicable conditions.